Shipping informations / Regulations
We are able to export our fish worldwide. We do this by shipping the fish by airplane to your airport of destination. So if you are interested in our fish, please contact us by email or fax. We can make you then an offer about the freight rate to your airport.
Before we ship fish out they will be not feed for about 2 days to avoid heavy pollution of the transport water. We also add polyaqua from Kordon to the transport water which is a special skin protection. All fish are packed specifically, which means for example: discus always one fish per bag, corydoras only with added activated carbon... .
We cooperate only with reliable airlines. So we can guarantee live arrival of all fish being shipped out 24hrs after arrival at the airport of destination.
All fish are put in special plastic bags. Which are put then in special foam boxes basically used for shipping tropical fish. We use normal sized boxes ( 43x43x24cm ) or larger 60 Ltr Special boxes.
Every box is marked with a special label on it.
We add to every box special heat packs which avoid the water cooling down to much. By using heatpacks we can hold the water temperature at about 25° C during the transport!
Two heatpacks are added to the normal sized box and four heatpack to the special sized 60 ltr box.
|How it works to order fish:|
To process your order we need following informations:
| the exact order by email or fax.|
following informations have to be contented:
|- Your airport of destination.|
|- Your phone and fax number and your email.|
|- The order must be signed with name and date.|
|- Name of the fish you want to order|
|- Number of fish you want to order|
|- prefered size ( if necessary ! )|
| all shipments have to be 100 % prepaid.|
|Regulations for international shipments:|
|1. Advanced payment on fish, packing charge, handling and freight only.|
|2. Live arrival is guaranteed. Losses have to be objected within 24 hours after receiving the shipment by fax or email.|
|3. Losses over 10% will be substituted with the next shipment.|
|4. We do not guarantee live arrival if the flight is delayed or if any other problems occur by causes that we cannot influence.|
|5. Freight rate depends on your airport of destination - please ask for your special freight rate.|
|6. Orders only by fax or email.|
|7. We guarantee highest quality of all fishes being shipped out.|